hczy Terms & Conditions

These Terms & Conditions ("Terms") apply to the hczy website and all related services. By accessing the hczy website, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms.

If you do not agree with any part of these Terms, please refrain from using the hczy platform. hczy reserves the right to modify these Terms at any time, and any changes will take effect immediately upon publication on the website. Continued use of the platform will be considered acceptance of the updated Terms.

2.1 Registration Eligibility

To open an account on hczy, you must meet the following requirements:

• You must be at least 21 years of age.
• You are not a resident of any country or region where online gaming is legally prohibited.
• You are participating on this platform voluntarily and knowingly.
• All information provided is true, accurate, and complete.

2.2 One Account Policy

Each individual may open only one account. If a person holds multiple accounts, hczy reserves the right to close them and forfeit the associated balances. Using multiple accounts to abuse bonuses is strictly prohibited.

2.3 Account Security

It is your responsibility to keep your account login details — username and password — completely confidential. Allowing third parties to use your account is prohibited. If you suspect unauthorized access, contact us immediately at [email protected].

2.4 Identity Verification

hczy may request identity verification documents at any time. Withdrawals may be put on hold until verification is complete. Providing false information will result in account closure and the balance may be forfeited.

3.1 Deposit Methods & Limits

Funds can be deposited on hczy through the following methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Major Bangladeshi banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank

The minimum deposit amount is ৳200 for each method. There is no set maximum deposit limit, though verification may be required for large amounts for security reasons.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour. The withdrawal method must be consistent with the deposit method used.

3.3 Currency & Conversion

hczy operates in Bangladeshi Taka (BDT / ৳). For transactions in other currencies, the applicable exchange rate will be applied automatically. hczy is not responsible for minor differences arising from currency conversion.

3.4 Third-Party Payments Prohibited

You may only deposit and withdraw using a payment account registered in your own name. Using an account registered under a third party's name is strictly prohibited and will be treated as fraud.

4.1 Welcome Bonus

hczy offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• ৳1,000 deposit → ৳1,200 bonus → total balance ৳2,200
• ৳26,000 deposit → ৳15,000 bonus (maximum cap) → total balance ৳41,000

4.2 Wagering Requirements

To withdraw a bonus, the bonus amount must be wagered 10 times (on the bonus only, not on the deposit). Example: ৳1,200 bonus × 10 = ৳12,000 in bets must be placed before winnings from the bonus can be withdrawn.

4.3 General Bonus Rules

• Each bonus offer has its own expiry period; any unused bonus will be automatically removed after it expires.
• Bonuses are available when depositing via bKash, Nagad, Rocket, or Bank Transfer.
• The detailed terms of any promotion will be stated on the promotion page and are also part of these Terms.
• hczy reserves the right to modify or cancel any bonus offer.

hczy's VIP program has three tiers. You can advance to higher tiers through regular play:

5.1 Bronze Tier

New members typically start at the Bronze tier. This tier offers weekly cashback of up to 0.5%.

5.2 Silver Tier

You can advance to the Silver tier through regular active play. This tier offers weekly cashback of up to 1.0%.

5.3 Gold Tier

Gold is hczy's highest VIP tier. As a reward for long-term regular play, you can enjoy weekly cashback of up to 1.5% along with special privileges.

6.1 Fair Play Policy

hczy operates all games under a fair play policy. Random Number Generator (RNG) technology is used to ensure unbiased outcomes. No discrimination is made between players.

6.2 Technical Issues

In situations caused by server outages, network problems, or game errors, hczy will make decisions in accordance with applicable rules. hczy reserves the right to void bets or restart games in such events.

6.3 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using software bots or automated tools.
• Exploiting game vulnerabilities to gain an unfair advantage.
• Collusion — coordinating with other players to influence outcomes.
• Money laundering or depositing funds from illegal sources.
• Any fraudulent activity against the platform.

If such activities are detected, the account may be immediately closed, the balance forfeited, and legal action taken if necessary.

hczy places the highest priority on responsible gaming. We believe gaming should be a source of entertainment, not financial stress or addiction.

7.1 Limit-Setting Features

Players can set daily, weekly, or monthly limits on their deposits, bets, and losses. Contact the support team to adjust these limits.

7.2 Self-Exclusion Feature

If needed, a player can request to temporarily suspend or permanently close their account. Such requests can be made via 24/7 live chat or at [email protected].

7.3 Minor Protection

If there is suspicion that an account is being operated by someone under 21, hczy reserves the right to close that account immediately. Parents can use child protection software to restrict access to this site.

For more information on responsible gaming, visit our Responsible Gaming page.

hczy places the highest importance on protecting your personal information. The platform uses SSL encryption technology to keep all data transfers secure.

8.1 Data Collection & Use

Personal information provided at registration will be used solely for account management, payment processing, and customer service. Information is not sold or transferred to third parties — however, it may need to be disclosed to relevant authorities where required by law.

8.2 Cookies

The hczy website uses cookies to improve the user experience. By continuing to use the site, you consent to the use of cookies. For more details, please read our Privacy Policy.

hczy makes every effort to operate a safe and reliable platform. However, hczy's liability is limited in the following situations:

• For game losses caused by internet disconnection or issues with the player's device.
• Due to unexpected technical outages or third-party software errors.
• If a player's account credentials are disclosed to another person.
• Force majeure events — natural disasters, war, government restrictions, etc.

10.1 How to Submit a Complaint

For any dispute or complaint, please first contact our customer service team via 24/7 live chat or by emailing [email protected]. We provide support in both Bengali and English.

10.2 Resolution Process

After receiving a complaint, hczy will investigate and communicate its decision. Gaming records, log files, and other technical data will be considered as evidence in dispute resolution. hczy's decision will be considered final.

10.3 Time Limit

Complaints must be submitted within 30 days of the incident date. Complaints submitted after this period may not be accepted.

11.1 Closure by Player

You may request to close your account at any time by emailing [email protected] or through live chat. You will be given the opportunity to withdraw your available balance before the account is closed, provided there are no restrictions in place.

11.2 Closure by hczy

hczy reserves the right to suspend or close any account for the following reasons:

• Violation of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Providing false information.
• Identification of an underage member.
• Account remaining inactive for an extended period.

In cases of legitimate account closure, the remaining balance (excluding bonuses) will be returned.

12.1 Right to Amend

hczy reserves the right to modify these Terms at any time. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the new Terms.

12.2 Language

These Terms are written in Bengali. In the event of any discrepancy with a translation in another language, the Bengali version will be considered authoritative.

12.3 Partial Invalidity

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect.

12.4 Contact

If you have any questions about these terms and conditions, please contact our 24/7 support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website, in Bengali and English.