hczy's Privacy Policy
The security of your personal information is our highest priority. This policy explains how hczy collects and protects your data.
Introduction & Commitment
hczy is a safe and reliable online casino and betting platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") applies to all individuals who use the hczy platform.
This policy describes in detail what information we collect when you use hczy's website or services, how that information is used, who it may be shared with, and what measures we take to keep your information secure.
We reserve the right to update this policy at any time. In the event of changes, we will publish a notice on the website and update the "Last Updated" date at the top of the policy. If you have any questions about the protection of your information, please contact our support team.
What Information We Collect
1.1 Information You Provide Directly
When you create an account or use services on hczy, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account information)
- Security questions and password (stored in encrypted form)
1.2 Automatically Collected Information
The following information is collected automatically while you use our platform:
- IP address and device information
- Browser type and operating system
- Session data and login times
- Gaming activity and betting history
- Records of deposit and withdrawal transactions
- Information collected through cookies and similar tracking technologies
1.3 Identity Verification Information
To ensure financial security and prevent fraud, hczy follows a Know Your Customer (KYC) identity verification process for transactions above a certain amount. As part of this process, images of your national ID card, passport, or driving licence, as well as documents proving your address, may be collected. This information is stored under strict security protocols and used solely for verification purposes.
Purpose of Data Use
hczy uses the information collected for the following legitimate purposes:
Account Management
Your information is used to create, verify, and manage your account; to ensure secure login; and to maintain your gaming profile accurately.
Transaction Processing
Your information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer, and to accurately record all financial activity.
Security & Fraud Prevention
Your information is reviewed to prevent cyber attacks, account fraud, and money laundering. Both automated systems and human review are used to detect suspicious activity.
Customer Support
Your information is used to resolve your complaints and queries, to provide live chat and email support, and to improve service quality.
Notifications & Communications
Email and mobile messages are used to keep you informed about important account updates, transaction confirmations, and policy changes.
Service Improvement
Analytical data is used to improve platform performance, add new games and features, and make the user experience smoother and more enjoyable.
Data Sharing & Disclosure
hczy never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
Necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), technology service providers, game software suppliers, and cloud storage providers. All such partners operate under strict confidentiality agreements and may not use this information for any other purpose without our instruction.
4.2 Legal Obligations
We may be required to disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or other legal requirements. In such cases, we always seek legal advice and follow a policy of disclosing only the minimum information necessary.
4.3 Business Transfers
If hczy's business structure changes for any reason (such as a merger or acquisition), user data may form part of the transferred assets. However, in such a case we will notify users in advance and obtain consent before any new policy takes effect.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the hczy website and applications. These are small text files stored in your browser that help improve the functionality of the site.
Essential Cookies
These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to tailor the experience to your preferences. They remember game settings, display preferences, and other personalised choices.
Analytics Cookies
These cookies collect information to help us understand how users interact with the platform. This data is entirely anonymous and is used only to improve the service.
You can delete or block cookies at any time through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.
Data Security Measures
hczy uses industry-leading technology and practices to protect your information. Our security infrastructure includes the following:
SSL/TLS Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption, meaning no third party can read this information.
Secure Payment Processing
All transactions via bKash, Nagad, Rocket, and bank transfer are processed through PCI-DSS compliant payment gateways. We never store your card or PIN numbers.
Access Controls
Only authorised staff can access your personal information, and they work under strict confidentiality agreements. All access is logged and regularly audited.
Regular Security Audits
Our systems are regularly tested by independent third-party security experts. Any vulnerabilities identified are resolved promptly.
Data Retention Period
hczy retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations:
While Your Account Is Active
Your profile information, gaming history, and transaction records are fully retained for as long as your account remains active. This information is necessary to provide you with accurate service and to resolve any disputes.
After Account Closure
After an account is closed, financial transaction records and identity verification documents may be retained for a specified period as required by applicable law. Once that period has passed, the information is securely deleted or anonymised.
Marketing Information
If you unsubscribe from promotional communications, a record of your preference is retained to ensure you are not contacted again unintentionally in the future. Core identity information is managed separately.
Your Data Rights
As a user of hczy, you have the following rights over your own information:
Right to Access
You can request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, subject to applicable legal obligations.
Right to Object to Processing
You can object at any time to the processing of your information for marketing purposes.
Right to Data Portability
You can request that your information be provided in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily limited.
To exercise these rights, please contact our support team. We will verify your request and respond as promptly as possible. Please note that some requests may not be fully fulfillable due to legal requirements.
Protection of Minors
hczy provides services only to adults aged 21 and over. We do not intentionally collect personal information from anyone under the age of 21.
Age Verification Process
All users are required to confirm their age at the time of account registration. Age is verified through our KYC process. If we become aware that a minor is using our platform, that account will be closed immediately and the collected information will be deleted.
Third-Party Services
The hczy platform integrates with various game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) and payment services (bKash, Nagad, Rocket, and bank transfer). These third parties have their own privacy policies and terms of service.
Information Shared with Game Providers
When you play games, the game software providers process the necessary gaming data (bet amounts, game results). This information is used solely to operate the games, and providers are required to comply with our privacy standards.
Information Shared with Payment Services
During a deposit or withdrawal, the relevant payment service provider (bKash, Nagad, Rocket, or a bank) will receive the information necessary to complete the transaction. We recommend reading the privacy policy of each of these services.
hczy is not responsible for the privacy practices of these third parties. However, we work only with trusted and recognised partners whose standards are consistent with our own.
Policy Changes
hczy reserves the right to amend this Privacy Policy at any time. We will notify users on the website before changes take effect, and for significant changes we will also notify you by email.
Change Notifications
For significant changes, we will inform you in the following ways: a notification banner on the website, a direct message to your registered email address, and an update to the "Last Updated" date on the policy page. Continued use of the platform after a change has been made will be considered acceptance of the updated policy.
We recommend that you review this policy from time to time and stay informed about how your information is being used.
Contact & Support
If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact the hczy support team. We provide support in Bengali and English 24 hours a day, 7 days a week.
For data protection requests, you may be asked to verify your identity to confirm that the request is being made by the actual account holder.