How can I get help if I have a problem with gambling?

Our support team is available 24/7 on live chat or by email at support@hczy.lat. Support is provided in both Bengali and English with complete confidentiality.

21+ | Play Safe

hczy's Commitment to Responsible Gaming

Entertainment is best when it stays in control. hczy is committed to giving you a safe, informed, and enjoyable experience.

21+ For those aged 21 and above only

Gaming is for Entertainment

At hczy, we believe online casino and betting is an enjoyable form of entertainment — but only when played consciously and responsibly. Gambling is never a solution to financial problems, nor a source of regular income. It is pure entertainment — enjoy it within limits.

Before playing on our platform, set your budget and time in advance. Remember, there is no guarantee of winning on any bet — so never wager more than you can afford to lose.

Our Protection Tools

hczy gives you full control over your gaming. The tools below are always available to you.

Age Limit: 21+

On hczy, only individuals aged 21 or older may open an account and play. Age is verified at account creation and access by minors is strictly prohibited.

21+ Mandatory

Set Deposit Limits

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. The minimum deposit is ৳200 — but you can set an even lower limit if you wish.

You're in Control

Self-Exclusion Feature

If you want to take a break from gaming for a period of time, use the Self-Exclusion option. Your account can be closed for a set period or permanently.

Activate Anytime

Time-Out Feature

Need a short break? Use the Time-Out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.

Temporary Break

Set Loss Limits

Decide in advance the maximum amount you are willing to lose per day or per week. Once the set limit is reached, no further bets can be placed for that period — this is the best way to protect your money.

Budget Protection

Reality Check

A message will remind you at regular intervals how long you have been playing and how much you have spent. This awareness helps you stop at the right time.

Time Awareness

The Golden Rules of Responsible Gaming

Follow these guidelines for a fun and safe experience on hczy.

Only play with money you can afford to lose — never wager funds set aside for essential expenses.
Set a budget and a time limit before you start playing, and stick to them.
Do not chase losses by placing more bets — it leads to even greater losses.
Do not play while drinking alcohol or under emotional stress.
See gaming as a form of entertainment — not as a source of income.
Spend time with family and friends — do not let online gaming affect your relationships.
Take regular breaks and focus on other hobbies and activities outside of gaming.

Ask Yourself

If the answer to any of the questions below is "yes", it is time to seek help.

Do you find yourself spending more than your set budget while playing?

Do you feel the urge to place more bets to recover money you have lost?

Is gaming causing problems with your family or friends?

Are you thinking about gaming instead of focusing on work or studies?

Do you find it difficult to stop playing?

If your answer is "yes", please contact our support team: [email protected]

Account Control Methods

These protection tools are easily accessible in your account settings. Our support team is also available to assist you when needed.

Account Lock

Lock your account immediately. It cannot be reopened until a cooling-off period has ended.

Daily Time Limit

Set how long you play each day. You will be logged out automatically when the limit is reached.

Withdrawal Limits

Minimum withdrawal is ৳1,000. Processed within 1 hour. Withdraw safely via bKash, Nagad, Rocket, or bank transfer.

Activity History

View your complete betting and deposit history. Keep track of your spending and reset your limits when needed.

Protection of Minors

hczy strictly prohibits anyone under the age of 21 from creating an account or playing. We check age during the account verification process and request verification in cases of suspicion.

If a child or young person in your household uses your device, make sure your account is protected with a password. Always log out after playing and keep your banking information out of reach of children.

Device Protection

Use a password or PIN on your mobile or computer to prevent minors from accessing your account.

Family Awareness

Keep all family members informed about online gaming. Make it clear to children that this is for adults only.

Support & Contact

If you feel that gaming is becoming a problem for you, reach out to us today. hczy's support team is available 24/7.

hczy Support Team

Contact us for any questions or assistance related to responsible gaming. We provide support in both Bengali and English.

24/7 Live Chat — contact us directly on the site
Email: [email protected]
Support available in Bengali and English
All support is provided with complete confidentiality

Live Chat

7 days a week, 24 hours a day

In Bengali and English

Email: [email protected]

Play Safe, Have Fun

Enjoy cricket, slots, and live casino on hczy in a responsible gaming environment. Play within limits, enjoy life.

Explore hczy Casino Cricket Betting Slots Games

21+ | Play Responsibly | For help: [email protected]

Frequently Asked Questions

Answers to commonly asked questions about responsible gaming.

Yes, on hczy you can set daily, weekly, or monthly deposit limits from your account settings. The minimum deposit amount is ৳200, but you can set a limit even lower than that if you wish.

When you activate self-exclusion, your account will be completely deactivated for a specified period. During this time, logging in or placing bets will not be possible. You can activate this feature through our support team.

No. hczy strictly does not allow anyone under the age of 21 to create an account or play. Age is verified at the time of account creation. If you have children at home, keep your device and account password secure.

Our support team is available 24/7 on live chat or by email at [email protected]. Support is provided in both Bengali and English with complete confidentiality.

Time-Out is a temporary break — from 24 hours up to 30 days. When the period ends, your account is reactivated automatically. Self-Exclusion is long-term — it keeps your account closed for a set or extended period and requires our support team to reactivate it.